This guarantee covers transport-related problems: loss or damage that may occur after your package is handed over to the carrier until it is received.

If your package appears to be delayed or lost , don't panic.
Before making any claim, here are the steps to check:

1. Check the package tracking via the link received by email (or on the package tracking page here with your order number).
2. Confirm the delivery address and make sure that no delivery notice has been left.
3. If the package is marked “delivered” but has not been received, check with your family or the indicated collection point.

Si malgré ces vérifications, votre colis semble introuvable, contactez-nous via notre bulle de chat ou par email : artifact.mokup@gmail.com.

Si vous souhaitez annuler tout simplement votre commande, dirigez-vous vers le formulaire de rétractation en cliquant ici.

Lorsque vous nous contactez, n'oubliez pas d'indiquer le numéro de votre commande et votre mail pour faciliter le traitement de votre demande.

Following this request, you will be asked to detail your request (unless you have already sent an email to artifact.mokup@gmail.com ) by indicating in particular the shipping date , a clear description of the problem and to attach photos if the item is damaged.

We will respond within 48 hours.

The UP Shipping Guarantee allows you to:

• either to obtain a free replacement of the product in question,
• or to obtain a refund.

Each case is examined individually to provide the fairest and quickest solution.

• receive a full refund.
• receive a free replacement of the product in question.

- The claim must be made within 30 days of the date of receipt of the package or 60 days from the day of shipment (if not received).

- Proof (photo or statement) may be requested to support your claim.

- Damaged products received must be kept or returned following our instructions .

La livraison est gratuite pour les commandes dont le montant est supérieur à 90€. Mais nous offrons également notre garantie pour toutes commandes dont le montant est supérieur à 120€ !

Comment faire : Lorsque votre panier dépassera 120€, l'option de livraison apparaitra lors de la finalisation de votre commande : "Livraison Standard GRATUITE + Garantie Expédition UP", sélectionnez là pour en bénéficier sur votre commande !